Help centerEvery question matters
Every question matters
we're always here to help!
Ounjai listens, Fix understands and solves, Care follows up


Got a problem? Try this first
Fix · IT SupportWhat's the problem?
- 1Try it yourselfConnected but it says it can't connectTurn off other VPNs (ExitLag, 1.1.1.1, etc.) → close and reopen the app → try another connection · a failed connection after booking costs no creditTest your internet speed (Opens speedtest.net in a new tab)See the fix in the guide
- 2Check PC statusFree now—/ — PCs
- 3Tell our team
Talk to Ounjai on any channel

Reach Ounjai any way you likeOpen every day, 24 hours
- FacebookMessage our page
- LINE@850rsztl
- Call095 148 6036
- DiscordC1 Cloud Community
- TikTok@c1cloudstation
- Instagram@c1cloudstatoin
Reporting a problem? Have this ready first
Our team won't need to ask back, so it gets fixed faster- 1The email or username you log in with
- 2The game or app you were using when it happened
- 3What you saw, e.g. lag, disconnects, no sound
- 4When it happened (approximate date and time)
- 5Your device and connection (Windows/macOS, Wi-Fi/LAN)
- 6A screenshot or short video (if you have one)
Urgent problem while playing? Call us for the fastest reply
Our promise
1ListenOunjai
2UnderstandFix
3SolveFix
4Follow upCare

New member promoDiscount on your first rental
Follow promos onFacebookLINEDiscordTikTokInstagram